Returns
We will gladly accept returns for non-sale items, unwashed, unworn, or defective merchandise with all original tags attached. Returns can be made within 14 days of merchandise receipt. Please email our customer service department at customerservice@fabrizio-gianni.com to obtain a return authorization number (RA#). Once your return authorization has been approved and you have been given a RA#, merchandise needs to be sent within 10 days of approval. PLEASE DO NOT RETURN ITEMS BEFORE CONTACTING CUSTOMER SERVICE FOR INSTRUCTIONS, your package will be refused. Please note it is your responsibility to pay the cost of return shipping. Original shipping fees are nonrefundable. Returns must be accompanied with an original receipt and return form. Returns shipped without RA# and original receipt will not be accepted. Upon receipt of your order, please inspect the package for any evidence of damage. Damage claims must be made through Fabrizio Gianni by contacting customer service. We have designed our website to give the consumer the opportunity to purchase their favorite Fabrizio Gianni styles in every color available online. Colors are not always 100% accurate online, they may vary in actuality.
We reserve the right to refuse returns that show signs of wear, damage and/or dirty. A 15% restocking fee will be applied to merchandise returned dirty, stained or altered.
SALE ITEM(S)
Sale items which also include items bought with coupon codes can be returned for merchandise/store credit only. Please contact our customer service department at customerservice@fabrizio-gianni.com to obtain a return authorization number, once authorized you may ship your return via USPS ONLY.
Final Sale items
Any final sale items marked as "final sale" may not be returned or exchanged. All sales final. Transactions that were made with a discounted coupon code on a regular priced item may be returned for store credit . Sale applies to on-line purchase only. All discounted merchandise or promotions are only valid during dates specified. No price adjustments can be applied after the promotion or sale has ended.
Ordering Inquiries
How do I place an order?
When you see an item you like, choose the color, size and quantity,
click on
"Add to cart" and continue shopping until you are ready to
complete your purchase. Then, click on "Checkout" and confirm your
items. After you have made any changes and updated the quantities as desired,
click on "Place Order " again to finish.
Below is a step-by-step process to help you place your order
online.
- Select the style that you wish to purchase.
- Select a color, size, and quantity
- Select “buy”
- Review your order and make sure all the information is correct,
if so proceed to place order. If not, make the necessary
changes and select update
- If you already have an account, enter your email address
and password. If you don’t have an account, go
to create an account
- Fill out your billing and shipping information.
- Fill out your payment information (credit card number etc…).
- Order confirmation.
- Order completed.
- An order confirmation will be emailed to the email address
provided by you.
How will I know that my order was accepted?
After you click "submit order" an
email confirmation will be sent to the email address provided
on your account sign up.
How can I cancel my order?
Please email at customerservice@fabrizio-gianni.com or call 1.888.887.8894 Monday thru Friday 9 AM - 12 PM PST to see
if your order has already been shipped. Our customer service
reps may be able to cancel your order immediately. If your order
has been shipped, upon its receipt give us a call to complete
the return process.
What happens when an item is unavailable?
If an item is unavailable, you will be notified via email, your credit card
will not be charged for that item, and the shipping charges will be adjusted
accordingly.
Out of stock items
While we make every effort to keep our website updated, occasionally,
we are out of certain items. If we are out of stock on any item
that you have ordered, that item will remain on backorder and
we will contact you within 24 hours to provide you with a new
delivery date.
Backorder items
Backorder means any item that is not currently available will
remain on order and will be shipped once it becomes available. If
you do not wish to keep any items on backorder, we must receive
a cancellation in order to stop the shipment of that item.
Payment
What payment methods does FABRIZIO GIANNI® Online
accept?
Visa
Master Card
American Express
Method of payment- when placing an order, you will be asked
to provide your name, billing address, shipping address, phone
number, credit card number, and expiration date. Some ATM
debit cards, may request 3 or 4 digit code that appears on the
back of your card.
Will I be charged sales tax?
Sales tax will be included on shipments to California residents. The tax rate
applied to your order will generally be the combined state and local rate
for the address where your order is shipped. We are required to collect tax
on shipping and handling charges where applicable.
When will my credit card be charged?
Your credit card will be charged as soon as your order is processed for shipment.
This usually takes place 1-2 business days from the time you place your order.
Is my credit card information secure?
Yes, your credit card is protected by an SSL (secure sockets layer) technology.
Shipping Options
FABRIZIO GIANNI ® Online offers reliable shipping via USPS and FedEx.
The delivery service is typically takes 2-3 business days. Upon request,
packages can be shipped FedEx 2 Day or Overnight for an additional
charge. Overnight delivery is not available on Saturday,
Sunday and Holidays.
What are your shipping costs?
All orders totaling $150 and over before tax will be shipped free of charge. All orders under $150 before tax will be shipped at your selection of service, which include FedEx Ground, FedEx
2nd day, FedEx overnight or via USPS.
How do I check the status of my order?
Check the status of your order by visiting “My
Account”. Once
you log into your account using your email address and password,
search for the date you placed the order and click "search”. Once
you receive a tracking number you can also go to FedEx or USPS website
and enter your tracking number. Should you encounter any tracking
problems, please email us at customerservice@fabrizio-gianni.com.
When will my order be shipped?
All orders received by 10 p.m. Monday thru Thursday will be processed the following
day. Orders received Friday, Saturday and Sunday will be processed the following
Monday.
How will my order be shipped and when can I expect to
receive my order?
All orders are shipped via USPS unless otherwise specified. Anything
other services selected will be added to your shipping charges. Once shipped,
you should receive your order within 4 business days with the exceptions of
the following states: New England, Virginia, Alaska, and Hawaii (which
will take 5 days) and Puerto Rico (6 days). FedEx 2nd day will arrive within
2 business days, and overnight shipping will arrive the following business
day, once shipped.
How do I know my order has been shipped?
You will receive an email confirmation with the tracking number once your order
has been shipped.
Can I ship to a different address?
Yes, you can ship to a different address than your billing address. You are
given the option during check out.
What are your shipping restrictions?
We use USPS and FedEx for delivery only, and therefore are unable to deliver to P.O.
boxes. We do not offer Saturday delivery.
Do you take international orders?
We only ship to the United States, including Hawaii and Puerto Rico. Unfortunately,
we do not ship internationally.
