Returns

We will gladly accept returns for non-sale items, of unwashed, unworn, or defective merchandise with all tags attached. Returns can be made within 14 days of merchandise receipt. Please email our customer service department at customerservice@fabrizio-gianni.com to obtain a return authorization number (RA#). Once your return authorization has been approved and you have been given a RA#, merchandise needs to be sent within 10 days of approval. PLEASE DO NOT RETURN ITEMS BEFORE CONTACTING CUSTOMER SERVICE FOR INSTRUCTIONS, your package will be refused. Please note it is your responsibility to pay the cost of return shipping. Original shipping fees are nonrefundable. Returns must be accompanied with an original receipt. Returns shipped without RA# and original receipt will not be accepted. Upon receipt of your order, please inspect the package for any evidence of damage. Damage claims must be made through Fabrizio Gianni by contacting customer service. We have designed our website to give the consumer the opportunity to purchase their favorite Fabrizio Gianni styles in every color available online. Colors are not always 100% accurate online, they may vary in actuality.

SALE ITEMS

Sale items can be returned for merchandise credit only. Please contact our customer service department at customerservice@fabrizio-gianni.com to obtain an RA#, authorizing the approval of your return.

Final Sale items

Any final sale items marked as "final sale" may not be returned or exchanged. All sales final. Transactions that were made with a discounted coupon code on a regular priced item may be returned for store credit . Sale applies to on-line purchase only. All discounted merchandise or promotions are only valid during dates specified. No price adjustments can be applied after the promotion or sale has ended.

Ordering Inquiries

How do I place an order?

When you see an item you like, choose the color, size and quantity, click on
"Add to cart"
and continue shopping until you are ready to complete your purchase. Then, click on "Checkout" and confirm your items. After you have made any changes and updated the quantities as desired, click on "Place Order " again to finish.

Below is a step-by-step process to help you place your order online.

  • Select the style that you wish to purchase.
  • Select a color, size, and quantity
  • Select “buy”
  • Review your order and make sure all the information is correct, if so proceed to place order. If not, make the necessary changes and select update
  • If you already have an account, enter your email address and password. If you don’t have an account, go to create an account
  • Fill out your billing and shipping information.
  • Fill out your payment information (credit card number etc…).
  • Order confirmation.
  • Order completed.
  • An order confirmation will be emailed to the email address provided by you.

How will I know that my order was accepted?

After you click "submit order" an email confirmation will be sent to the email address provided on your account sign up.

How can I cancel my order?

Call 1.888.887.8894 Monday thru Friday 9 AM - 5 PM PST to see if your order has already been shipped. Our customer service reps may be able to cancel your order immediately. If your order has been shipped, upon its receipt give us a call to complete the return process.

What happens when an item is unavailable?
If an item is unavailable, you will be notified via email, your credit card will not be charged for that item, and the shipping charges will be adjusted accordingly.

Out of stock items

While we make every effort to keep our website updated, occasionally, we are out of certain items. If we are out of stock on any item that you have ordered, that item will remain on backorder and we will contact you within 24 hours to provide you with a new delivery date.

Backorder items

Backorder means any item that is not currently available will remain on order and will be shipped once it becomes available. If you do not wish to keep any items on backorder, we must receive a cancellation in order to stop the shipment of that item.

Payment

What payment methods does FABRIZIO GIANNI® Online accept?
Visa
Master Card
American Express

Method of payment- when placing an order, you will be asked to provide your name, billing address, shipping address, phone number, credit card number, and expiration date. Some ATM debit cards, may request 3 or 4 digit code that appears on the back of your card.

Will I be charged sales tax?
Sales tax will be included on shipments to California residents. The tax rate applied to your order will generally be the combined state and local rate for the address where your order is shipped. We are required to collect tax on shipping and handling charges where applicable.

When will my credit card be charged?
Your credit card will be charged as soon as your order is processed for shipment. This usually takes place 1-2 business days from the time you place your order.

Is my credit card information secure?
Yes, your credit card is protected by an SSL (secure sockets layer) technology.

Shipping Details

Shipping Options

FABRIZIO GIANNI ® Online offers reliable shipping via FedEx. The delivery service is FedEx Express which typically takes 2-3 business days. Upon request, packages can be shipped FedEx 2 Day or Overnight for an additional charge. Overnight delivery is not available on Saturday, Sunday and Holidays.

What are your shipping costs?
All orders totaling $150 and over before tax will be shipped free of charge. All orders under $150 before tax will be shipped FedEx ground for $8 unless an expedited shipping option is chosen. FedEx 2nd day is available for $15 and overnight is available for $25

How do I check the status of my order?

Check the status of your order by visiting “My Account”. Once you log into your account using your email address and password, search for the date you placed the order and click "search”. Once you receive a tracking number you can also go to FedEx website and enter your tracking number. Should you encounter any tracking problems, please email us at customerservice@fabrizio-gianni.com.

When will my order be shipped?
All orders received by 10 p.m. Monday thru Thursday will be processed the following day. Orders received Friday, Saturday and Sunday will be processed the following Monday.

How will my order be shipped and when can I expect to receive my order?
All orders are shipped FedEx Ground unless otherwise specified. Anything other then FedEx Ground will be added to your shipping charges. Once shipped, you should receive your order within 4 business days with the exceptions of the following states: New England, Virginia, Alaska, and Hawaii (which will take 5 days) and Puerto Rico (6 days). FedEx 2nd day will arrive within 2 business days, and overnight shipping will arrive the following business day, once shipped.

How do I know my order has been shipped?
You will receive an email confirmation with the tracking number once your order has been shipped.

Can I ship to a different address?
Yes, you can ship to a different address than your billing address. You are given the option during check out.

What are your shipping restrictions?
We use FedEx for delivery only, and therefore are unable to deliver to P.O. boxes. We do not offer Saturday delivery.

Do you take international orders?
We only ship to the United States, including Hawaii and Puerto Rico. Unfortunately, we do not ship internationally.

Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?