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We will gladly accept returns for non-sale items, of unwashed, unworn, or defective merchandise with all tags attached. Returns can be made within 14 days of merchandise receipt. Please email our customer service department at firstname.lastname@example.org to obtain a return authorization number (RA#). Once your return authorization has been approved and you have been given a RA#, merchandise needs to be sent within 10 days of approval. PLEASE DO NOT RETURN ITEMS BEFORE CONTACTING CUSTOMER SERVICE FOR INSTRUCTIONS, your package will be refused. Please note it is your responsibility to pay the cost of return shipping. Original shipping fees are nonrefundable. Returns must be accompanied with an original receipt. Returns shipped without RA# and original receipt will not be accepted. Upon receipt of your order, please inspect the package for any evidence of damage. Damage claims must be made through Fabrizio Gianni by contacting customer service. We have designed our website to give the consumer the opportunity to purchase their favorite Fabrizio Gianni styles in every color available online. Colors are not always 100% accurate online, they may vary in actuality.
SALE ITEMSSale items can be returned for merchandise credit only. Please contact our customer service department at email@example.com to obtain an RA#, authorizing the approval of your return.
Final Sale items
Any final sale items marked as "final sale" may not be returned or exchanged. All sales final. Transactions that were made with a discounted coupon code on a regular priced item may be returned for store credit . Sale applies to on-line purchase only. All discounted merchandise or promotions are only valid during dates specified. No price adjustments can be applied after the promotion or sale has ended.
How do I place an order?
When you see an item you like, choose the color, size and quantity,
Below is a step-by-step process to help you place your order online.
How will I know that my order was accepted?
After you click "submit order" an email confirmation will be sent to the email address provided on your account sign up.
How can I cancel my order?
Call 1.888.887.8894 Monday thru Friday 9 AM - 5 PM PST to see if your order has already been shipped. Our customer service reps may be able to cancel your order immediately. If your order has been shipped, upon its receipt give us a call to complete the return process.
What happens when an item is unavailable?
Out of stock items
While we make every effort to keep our website updated, occasionally, we are out of certain items. If we are out of stock on any item that you have ordered, that item will remain on backorder and we will contact you within 24 hours to provide you with a new delivery date.
Backorder means any item that is not currently available will remain on order and will be shipped once it becomes available. If you do not wish to keep any items on backorder, we must receive a cancellation in order to stop the shipment of that item.
What payment methods does FABRIZIO GIANNI® Online
Method of payment- when placing an order, you will be asked to provide your name, billing address, shipping address, phone number, credit card number, and expiration date. Some ATM debit cards, may request 3 or 4 digit code that appears on the back of your card.
Will I be charged sales tax?
When will my credit card be charged?
Is my credit card information secure?
FABRIZIO GIANNI ® Online offers reliable shipping via FedEx. The delivery service is FedEx Express which typically takes 2-3 business days. Upon request, packages can be shipped FedEx 2 Day or Overnight for an additional charge. Overnight delivery is not available on Saturday, Sunday and Holidays.
What are your shipping costs?
How do I check the status of my order?
Check the status of your order by visiting “My Account”. Once you log into your account using your email address and password, search for the date you placed the order and click "search”. Once you receive a tracking number you can also go to FedEx website and enter your tracking number. Should you encounter any tracking problems, please email us at firstname.lastname@example.org.
When will my order be shipped?
How will my order be shipped and when can I expect to
receive my order?
How do I know my order has been shipped?
Can I ship to a different address?
What are your shipping restrictions?
Do you take international orders?